退款政策

中文

改變主意或選購錯誤

除商品有缺陷、在運送途中損壞、訂單漏件或收到錯誤商品外，我們不接受因改變主意或選購錯誤而提出的退換申請。

損壞、漏件、錯貨或商品缺陷

如商品在運送途中損壞、訂單漏件、收到錯誤商品或發現商品缺陷，請在收貨後 7 天內電郵至 mouthyukyuk@gmail.com，並提供訂單編號、問題說明，以及商品和外包裝照片。請在收到我們的退貨確認及指示前保留商品和包裝，不要自行寄回。我們會按個別情況安排補寄、更換或退款。

不適用退換的商品

除商品本身有缺陷或適用法例另有規定外，已開封墨水、已使用商品、個人化或訂製品、禮品卡，以及標明為特價清貨或 final sale 的商品不接受退換。

獲批准的退貨

退貨必須先獲我們批准。商品須保持未使用狀態，並連同完整原有包裝、配件及購買證明退回。未經批准而寄回的商品可能不獲接收。退貨地址為香港九龍觀塘觀塘道460–470號，觀塘工業中心第二期4樓Q1室；實際交收或寄送方式以我們在批准退貨時提供的指示為準。

如退貨是由商品損壞、缺陷、漏件或錯貨造成，合理的退貨或補寄運費由我們承擔。其他經特別批准的退貨，其運費由顧客承擔。請保留寄件及追蹤證明。

退款

我們收妥並檢查獲批准的退貨後，會通知退款結果。獲批准的退款將在 7–14 個工作天內退回原付款方式。銀行或付款服務供應商仍可能需要額外時間完成入帳。如在我們確認退款後仍未適時收到款項，請聯絡 mouthyukyuk@gmail.com。

本政策不限制或排除顧客在適用法例下就有缺陷、不符合描述或其他法定情況享有的權利。

English

Change of mind or incorrect selection

We do not accept returns or exchanges for a change of mind or an incorrect selection unless the product is defective, damaged in transit, missing from the order or incorrectly supplied.

Damaged, missing, incorrect or defective items

If an item is damaged in transit, missing, incorrectly supplied or defective, email mouthyukyuk@gmail.com within 7 days of receiving the order. Include your order number, a description of the issue, and photographs of the product and outer packaging. Please keep the item and packaging and do not return anything until we have confirmed the return and provided instructions. Depending on the circumstances, we will arrange a replacement, reshipment or refund.

Items not eligible for return or exchange

Except where an item is defective or applicable law provides otherwise, we do not accept returns or exchanges for opened ink, used products, personalised or made-to-order products, gift cards, or products marked as clearance or final sale.

Approved returns

All returns require our prior approval. Products must be unused and returned with their original packaging, accessories and proof of purchase. Unauthorised returns may not be accepted. The return address is Room Q1, 4/F, Kwun Tong Industrial Centre Phase II, 460–470 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. The method of delivery or handover is subject to the instructions supplied when we approve the return.

We will bear reasonable return or replacement shipping costs when the return results from damage, a defect, a missing item or an incorrectly supplied item. The customer is responsible for shipping costs for any other return that we approve as an exception. Please retain proof of postage and tracking.

Refunds

We will notify you of the outcome after receiving and inspecting an approved return. An approved refund will be sent to the original payment method within 7–14 business days. Your bank or payment provider might require additional time to post the funds. If the refund has not arrived within a reasonable time after our confirmation, contact mouthyukyuk@gmail.com.

This policy does not limit or exclude any rights available under applicable law in relation to defective goods, goods that do not match their description, or other statutory circumstances.